SupportMatters
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If Your AI Vendor Takes 30 Days to Reply, That’s a Liability

Thirty days. That’s not a support ticket—that’s a stress test. When founders building on Anthropic’s Claude report waiting a month or more for meaningful support responses, it’s not just a customer service hiccup. It’s a flashing warning light about the brutal reality of scaling frontier AI. And for startups deciding between Claude and GPT-4, it’s…
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